FAQ: DIGITAL DOWNLOADABLE ART
Q1: What is digital downloadable art?
A1: Digital downloadable art refers to digital files of artistic creations (such as illustrations, paintings, or graphics) that you can purchase and download directly to your device. These files can be printed or used digitally.
Q2: How do I purchase digital art from your online store?
A2: To purchase digital art, simply browse our online store, select the desired artwork, and proceed to checkout. After completing the payment, you will receive a download link via email.
Q3: What file formats are provided with the digital art downloads?
A3: Our digital art downloads typically come in commonly used formats, such as JPEG, PNG, or PDF. The specific formats available will be mentioned on the product page.
Q4: Can I print the digital art I purchased?
A4: Yes, you are generally allowed to print the digital art for personal use. However, the license details may vary, so please review the product's terms of use included in the download.
Q5: Can I use the digital art for commercial purposes?
A5: Usage rights may vary for each artwork. Some digital art may be available for commercial use, while others may be for personal use only. Check the product details and licensing information provided with the download.
Q6: How long will it take to receive the download link after purchase?
A6: The download link will be sent to the email address provided during checkout within 1 hour after the payment is successfully processed.
Q7: What if I don't receive the download link?
A7: Please check your spam or junk folder. If you still can't find it, contact our customer support at [email protected], and we will assist you promptly.
Q8: Can I get a refund for digital art purchases?
A8: Due to the nature of digital downloads, we generally do not offer refunds. However, if you encounter issues with your download or have concerns, please contact our support team, and we'll do our best to assist you.
FAQ: APPAREL & STATIONARY
Q1: How do I place an order for apparel or stationery?
A1: To place an order, browse our online store, select the desired apparel or stationery items, choose your size or specifications, and click "Add to Cart." Follow the checkout process to complete your purchase.
Q2: Can I modify or cancel my order after placing it?
A2: Once an order is placed, modifications or cancellations may not be possible. Please double-check your order before confirming the purchase. If you encounter any issues, contact our customer support at [email protected].
Q3: What payment methods do you accept?
A3: We accept various payment methods, including credit/debit cards and other secure payment options. You can view the available payment methods during the checkout process.
Q4: How can I track my order?
A4: Once your order is shipped, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor the status of your shipment.
Q5: What is your return policy for apparel and stationery?
A5: We offer a 7-day return policy for unused and undamaged items. Please review our detailed return policy on our website for specific instructions and eligibility criteria.
Q6: How are shipping costs determined?
A6: Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method. You can view the shipping costs during the checkout process before finalizing your purchase.
Q7: Do you offer international shipping?
A7: No, we do not offer international shipping at this time.
Q8: Can I change my shipping address after placing an order?
A8: To ensure the accurate and timely delivery of your order, we recommend verifying your shipping address during the checkout process. If you need assistance, contact our customer support promptly.
Q1: What is digital downloadable art?
A1: Digital downloadable art refers to digital files of artistic creations (such as illustrations, paintings, or graphics) that you can purchase and download directly to your device. These files can be printed or used digitally.
Q2: How do I purchase digital art from your online store?
A2: To purchase digital art, simply browse our online store, select the desired artwork, and proceed to checkout. After completing the payment, you will receive a download link via email.
Q3: What file formats are provided with the digital art downloads?
A3: Our digital art downloads typically come in commonly used formats, such as JPEG, PNG, or PDF. The specific formats available will be mentioned on the product page.
Q4: Can I print the digital art I purchased?
A4: Yes, you are generally allowed to print the digital art for personal use. However, the license details may vary, so please review the product's terms of use included in the download.
Q5: Can I use the digital art for commercial purposes?
A5: Usage rights may vary for each artwork. Some digital art may be available for commercial use, while others may be for personal use only. Check the product details and licensing information provided with the download.
Q6: How long will it take to receive the download link after purchase?
A6: The download link will be sent to the email address provided during checkout within 1 hour after the payment is successfully processed.
Q7: What if I don't receive the download link?
A7: Please check your spam or junk folder. If you still can't find it, contact our customer support at [email protected], and we will assist you promptly.
Q8: Can I get a refund for digital art purchases?
A8: Due to the nature of digital downloads, we generally do not offer refunds. However, if you encounter issues with your download or have concerns, please contact our support team, and we'll do our best to assist you.
FAQ: APPAREL & STATIONARY
Q1: How do I place an order for apparel or stationery?
A1: To place an order, browse our online store, select the desired apparel or stationery items, choose your size or specifications, and click "Add to Cart." Follow the checkout process to complete your purchase.
Q2: Can I modify or cancel my order after placing it?
A2: Once an order is placed, modifications or cancellations may not be possible. Please double-check your order before confirming the purchase. If you encounter any issues, contact our customer support at [email protected].
Q3: What payment methods do you accept?
A3: We accept various payment methods, including credit/debit cards and other secure payment options. You can view the available payment methods during the checkout process.
Q4: How can I track my order?
A4: Once your order is shipped, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor the status of your shipment.
Q5: What is your return policy for apparel and stationery?
A5: We offer a 7-day return policy for unused and undamaged items. Please review our detailed return policy on our website for specific instructions and eligibility criteria.
Q6: How are shipping costs determined?
A6: Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method. You can view the shipping costs during the checkout process before finalizing your purchase.
Q7: Do you offer international shipping?
A7: No, we do not offer international shipping at this time.
Q8: Can I change my shipping address after placing an order?
A8: To ensure the accurate and timely delivery of your order, we recommend verifying your shipping address during the checkout process. If you need assistance, contact our customer support promptly.